mark zuckerberg isn't the first person wanting to help under developed countries. nonprofit groups have been on the ground for years and warn facebook has a steep learning curve. >> we can see the situation that is more complex. >> zuckerberg appears to recognize the challenge. >> we just believe that everyone deserves to be connected on the internet so we're putting energy towards this. >> it's a big problem to get everyone to have internet access. >> professor districts a program at santa clara university center for science, technology and society lofr 11 years taught him ayzm7 major hurdle is 1.5 billion zront a place to charge a fob or april top. >> they need to be able to charge for internet access. and second, literacy is a huge problem. those people are not going to be able to use the internet. >> but when issues like that can be solved there are benefits. heather working to prevent another disaster like this, more than 1100 workers died when a garment factory collapsed. she's enabling workers to report anonymously. >> the majority around the world don't ha